What your customers say about you is infinitely more persuasive to a prospect than anything you could possibly say about … Read More
A “freebie” kit is something that a customer finds really useful and that you are happy to give away. Here … Read More
Many of your customers will face similar business challenges, so develop a helpsheet system. Here’s how it works: Write a … Read More
In this business environment, you need to collect and manage a lot of information about your customers, prospects and referral … Read More
Your team members should know more about what’s going on in your business than anyone else. Survey them regularly, and … Read More
Your business may benefit from convening a focus group. This will require you to gather a group of customers together … Read More
If your customers have complaints that are appropriately resolved, they can become better customers than those who haven’t complained. Authorise … Read More
More and more businesses are outsourcing various functions in order to focus on their main areas of expertise. Ask yourself … Read More
Technology is a major driver of business profits. Here is a list of innovations you may want to implement in … Read More
Just about everything that happens in a business is repetitive. That means that it probably doesn’t have to be done … Read More